Refund and Exchange Policy
We want you to love your Fiora pieces as much as we do. If something isn’t quite right, we’ve got you covered.
Exchanges
Need a different size? No problem. We’ll exchange your piece or issue store credit if your size is unavailable.
Here’s how:
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Let us know – DM us on Instagram or email us at support@fiorathelabel.com within 3 days of receiving your order with your order number and the size you’d like instead.
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Send it back – Ship the item in its original condition (unworn, unwashed, unsoiled, with all packaging) at your cost.
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We’ll take care of the rest – Once we receive and check the item, we’ll process your exchange or issue store credit. (Original shipping costs are non-refundable.)
Received a faulty item?
We take quality seriously, but if something slipped through, we’ll make it right.
Contact us within 3 days of receiving your order with your order number and photos of the issue, and we’ll send you a replacement or store credit—on us.
No hassle, no stress. Just Fiora.